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Sr. Technical Service Engineer Job

Date: Apr 19, 2019

Location: Cary, NC, US

Company: Arkema

Req Id 30502 - Posted 02/20/2019 - Research and Development - Cary. North Carolina. US


Job Dimensions

The Sr. Technical Service Engineer is responsible for connecting customers to innovative solutions

through formulating existing products and developing new product offerings.  The incumbent will be

responsible for developing and commercializing new products, in addition to identifying new technologies

relevant to business needs and supporting customer specific programs.


Context and Environment

  • Works closely with Coating Resins customers and R&D synthesis, process scientists and engineers in the development and commercialization of new products
  • Works closely with peer group to ensure development and propagation of best practices and functional excellence
  • Requires 40% travel
  • Supports the site HES policy and complies with all regulatory and internal requirements
  • Participates in HES activities provided by site management and Arkema Inc. (e.g., Behavioral Base Safety, SafeStart, etc.)
  • Supports and promotes the reporting of all health, safety, environmental, near-miss, accident or injury incidents


Key Activities and Responsibilities

Development/Commercialization of New Products

  • Responsible for the development and commercialization of new technologies and product concepts that provide differentiated performance in the marketplace.
  • Seeks to implement innovative solutions to problems and generate technical tools through formulations development, customer/industry understanding, and project leadership.
  • Direct project teams in the execution of project plans.
  • Ensure formulation, execution, documentation and reporting of high quality experimental designs.
  • Work with Synthesis and Process implementation teams to ensure alignment and delivery of technical goals, strategies and coordination of appropriate resources across the cross-functional team.
  • Monitors technical literature to develop strong understanding of relevant external technologies and leverage to internal needs.
  • Fosters an interdependent safety culture in all activities. Ensures safe operations in all activities.
  • Development of project plans, technical approaches, timelines, deliverables and IP strategy for assigned projects.
  • Ensures high level of technical excellence through sound use of scientific principles, critical thought, creative problem solving, analytical thinking, open and honest communication of best practices.
  • Supports stage-gate process through project management, tracking and reporting practices.


Customer Interaction

  • Key technical link between our customers and R&D
  • Seen as the technical face for ACR at our customers
  • Prepare timely project updates, presentations, and reports to peer and business stakeholders. Ensures completion of formal reports upon completion of projects.
  • Documents experimental work and ensures the timely filing of invention disclosures and patent applications.
  • Provides regular updates of individual projects through monthly reviews, technical reviews, stage-gate reviews. Reports progress to management versus goals.
  • Supports business strategies at key customers through participation in customer interfaces.
  • Liaises with global teams to understand regional customer needs and provide solutions. 
  • Identify and establish opportunities for technical exchange and collaboration between internal and external groups to enhance capabilities and knowledge. Maintains a strong technical network.
  • Translate business goals to identify potential projects. Develops and refines project ideas and submits them to management for consideration.
  • Earn the role of subject matter expert within business and wider corporation. Influences project team colleagues (R&D, Business) and internal and/or external customers.
  • Mentors peers and junior technical personnel


Required Education/Work Experience

  • BS in Chemistry, Chemical Engineering, Polymer Science/Engineering, Material Science or related field.
  • 10+ years of experience in formulation and applications development.
  • Prior experience working in customers’ laboratory is preferred.


Demonstrated Competencies

  • Demonstrated track record of technical success, technical knowledge and publications
  • Thorough understanding of the coatings industry
  • Business acumen
  • Exceptional interpersonal  and communication skills
  • Proficient in computer applications including SAP; Lotus Notes; Microsoft Office; Excel; MS Project, PowerPoint
  • Ability to resolve issue in a collaborative manner for the overall satisfaction of key stakeholders, customers, and suppliers
  • Strong Communication and goal alignment skills between other functional areas.


A designer of materials and innovative solutions, Arkema shapes materials and creates new uses that accelerate customer performance. Our balanced business portfolio spans High Performance Materials, Industrial Specialties and Coating Solutions. Our globally recognized brands are ranked among the leaders in the markets we serve. Reporting annual sales of €8.3 billion in 2017, we employ around 20,000 people worldwide and operate in some 55 countries. We are committed to active engagement with all our stakeholders. Our research centers in North America, France and Asia concentrate on advances in bio-based products, new energies, water management, electronic solutions, lightweight materials and design, home efficiency and insulation. 

Arkema Inc.  provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arkema Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence.

Nearest Major Market: Raleigh

Job Segment: Genetics, ERP, Chemical Research, Engineer, Coating, Science, Technology, Engineering, Manufacturing